Privacy Notice

Harbour & Home
Privacy Notice
Version 1.0 — September 2026

Harbour & Home respects your privacy and handles your personal information responsibly. This notice explains what information we may collect when you enquire about, receive or communicate with our services, why we need it, how we use and store it, and when we may share it.

Information we may collect 

Depending on the services you receive, Harbour & Home may collect information such as:

• Your name and contact details
• Your address and information needed to access your home
• Emergency or nominated contact details
• Information about the services you would like to receive
• Information relevant to providing the service safely and appropriately
• Communication preferences
• Information relating to visits, services provided and agreed arrangements
• Information relating to shopping, errands, client money or expenses
• Records of concerns, incidents, complaints, feedback or service reviews
• Information provided during correspondence or communication with you or, where appropriate, someone acting on your behalf

Harbour & Home collects only information relevant to providing and managing your service.

Information collected through our website

When you visit the Harbour & Home website or contact us through it, we may collect personal information you choose to provide.

This may include:

• Your name and contact details, such as your email address or telephone number.
• Your postcode or general location, if provided.
• Information about the services you are interested in.
• Any details you include in a message or enquiry.

We use this information to respond to inquiries, provide information about our services and communicate with potential clients.

Our website may also collect certain technical information automatically, such as your IP address, browser type, device information and details about how the website is used. The information collected will depend on the website's features and settings.

Cookies or similar technologies may be used by the website or its service providers. Where applicable, these may help the website function properly or provide information about website usage. Any use of non-essential cookies or similar technologies will be managed in accordance with applicable requirements.

Website hosting and other service providers may process information on our behalf where necessary to operate the website or manage inquiries. We take reasonable steps to ensure personal information is handled appropriately.

Please avoid including sensitive personal information in an initial website enquiry unless it is necessary. If we go on to arrange services, we will explain what further information we need and why.

How we use your information

Your information may be used to:

• Understand your requirements and agree suitable services
• Provide and manage the services you have requested
• Communicate with you about visits, arrangements or changes
• Contact nominated or family contacts where appropriate and agreed
• Maintain appropriate service and financial records
• Identify and respond to safety concerns, incidents or emergencies
• Deal with complaints, concerns and feedback
• Meet relevant legal, regulatory or insurance requirements
• Maintain accurate business records

Sharing information

Harbour & Home will respect your privacy and will not routinely share your personal information with others. Information may be shared where:

• You have given permission for it to be shared
• It is necessary to provide or manage the agreed service
• There is a serious concern about your safety or the safety of another person
• It is necessary to respond appropriately to an emergency or incident
• We are required or permitted to do so by law
• It is necessary for legitimate business purposes, such as insurance or professional advice, where appropriate

When sharing information, Harbour & Home will disclose only what is relevant and necessary for the purpose.

Family Members & Nominated Contacts

With your permission, Harbour & Home may communicate with a nominated family member or another person about your service, including agreed arrangements, relevant updates or reassurance.

Information will not routinely be shared simply because someone is a relative or nominated contact. Different arrangements may apply where there is a serious safety concern or a legal requirement to disclose information.

How We Protect Your Information

Harbour & Home will take reasonable steps to protect personal information from unauthorized access, loss, misuse or disclosure.

Paper records will be stored securely, electronic information will be protected by appropriate security measures, and access will be limited to what is reasonably necessary to provide and manage the service.

How Long We Keep Information

Harbour & Home will keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including appropriate business, financial, insurance and legal record-keeping.

When it is no longer required, it will be securely deleted or disposed of where appropriate.

Your Rights

Depending on the circumstances, you may have rights relating to the personal information Harbour & Home holds about you. These may include the right to:

• Ask what personal information is held about you
• Request access to your information
• Ask for inaccurate information to be corrected
• Ask questions about how your information is being used
• Withdraw consent where processing is based on your consent, where applicable
• Raise a concern about how your information has been handled

Some rights may be subject to legal or other applicable requirements.

If you have a question or concern about your personal information, please contact Harbour & Home in the first instance.

Contacting Harbour & Home

Harbour & Home
Email: hello@harbourandhome.uk
Telephone: 07849 029134
Website: harbourandhome.uk

For questions about this Privacy Notice or how your information is handled, please contact Harbour & Home using the details above.

Review of This Notice

This Privacy Notice will be reviewed periodically and may be updated where necessary to reflect changes to the business, services or applicable requirements.